Last updated October 15, 2026
We want every purchase to be worth it. ShipSniffer purchases are one-time payments for a specific report.
Use the contact form (topic: Refund) or email shipsniffer@mail.grokbot.com within 14 days of your purchase with your report link (or the email you paid with) and a short description of the problem. Approved refunds go back to your original payment method through Stripe and usually show up within 5–10 business days.
Because results are delivered instantly, we generally don't refund a report that loaded correctly just because you disagree with the findings or score. If you think a finding is wrong, tell us anyway; it helps us improve the scanner.